Patient and Carer Participation Group


Patient and Carer Participation Group

This is a group for patients and carers who are using, or who have used, any LOROS service over the previous two years.  This gives you the opportunity to discuss your experience of our care with our service leads and to take part in activities that improve the support and facilities we offer.

Ways in which members can become involved include supporting our patient and carer feedback schemes, speaking at events, helping to improve patient information, or by talking to people using or who want to know more about LOROS services.  The group is open to ideas that reflect members’ own interests or skills.

We also come together as a group four times a year from 5:00-7:00pm so as to be convenient for members to attend for part or all of the meeting.  While Covid-19 restrictions are in place, meetings are currently held online through Microsoft Teams but we hope to resume in person meetings when conditions allow.

Achievements and outcomes of the group

  • Creating a staff name board and pictures in our Day Therapy unit

  • Arranging the provision of free daily newspapers for the use of visitors in the hospice reception

  • Introducing a system for refreshing stock in the hospice shop more frequently

  • Suggesting improvements to facilities and equipment at LOROS

  • Speaking at external events about members’ experiences at LOROS

  • Developing information and support for carers

What to expect from the group

  • A friendly, welcoming and sociable environment

  • The discussion of experiences and the opportunity to express these and any issues

  • Receiving updates about our hospice and community services

  • Training to support you in specific tasks and activities

  • Invitations into the hospice and working with hospice teams at events

  • A unique insight into LOROS

How do I join?

Please contact Andrew Jeffreys to enquire further about joining the Patient and Carer Participation Group at LOROS and to ask any questions that you may have.

LOROS, Groby Road, Leicester LE3 9QE