Director of Care Services

• Establish plans for the development of LOROS

care services as part of the charity’s overall

strategy and lead, motivate and inspire

departmental colleagues to deliver these plans.

• Ensure high standards of care across all

of LOROS services, achieving continuous,

evidence-based improvement and delivering

the expectations of the Care Quality

Commission.

• Act as the charity’s Registered Manager,

accountable officer for controlled drugs (in

accordance with the Health Act 2006), Caldicott

Guardian and designated safeguarding

manager.

• Contribute to the overall leadership of LOROS as

a member of the Senior Leadership Team (SLT)

and represent matters relating to the charity’s

care services at board and SLT levels.

• Provide executive leadership and ensure

appropriate secretarial support for the Clinical

Governance and Development Committee,

working with the chair to plan agendas, enable

effective trustee oversight and ensure decisions

are implemented.

• Ensure that the views of patients and their

families shape the development and delivery

of LOROS services, for example through the

Hospice User Group.

• Provide effective financial leadership, working

with departmental budget leads and the

Director of Finance and Resources to ensure

that budgets are set, managed and delivered in

pursuit of agreed plans and objectives.

• Ensure that an effective workforce is in place

across all care services, co-ordinating skill mix

and workload within teams and planning for

future needs and developments.

• Ensure effective people management and

clinical supervision of all departmental

colleagues, nurturing talent and capability and

enabling individuals to excel in their roles.

• Ensure procedural, regulatory and legislative

compliance, for example in relation to matters

such as safeguarding, medicines management

and infection prevention.

• Work with the Facilities and Operations

Manager to prevent infection and ensure high

standards of cleanliness and food hygiene

across all care services.

• Oversee the investigation process in relation

to serious clinical incidents, ensuring they are

appropriately reported internally and externally

and associated actions completed.

• Ensure concerns and complaints are well

managed and that learning is shared and

related actions effectively implemented.

• Contribute to the negotiation of cost effective

and high quality clinical contracts and Service

Level Agreements (SLA) and ensure external

support agencies, including Pharmacy, Tissue

Viability, Infection Prevention and Dietetics

operate in accordance with SLAs.

• Ensure clinical policies, guidelines and Standard

Operating Procedures (SOP) are reviewed

and updated and new policies developed as

required to meet changing service need

• Develop links with those involved in the

provision of end of life and specialist palliative

care at a local, regional and national level,

sharing practice and improving service

provision.

• Work with marketing and communications

colleagues to ensure that the impact of LOROS

care services is highlighted effectively in

broadcast and print media, journals and social

media.

• Liaise with key individuals, organisations and

external providers of palliative care to promote

a high profile and positive reputation of LOROS

and its care services.

• Lead and support collaborative working with

other health and social care professionals,

agencies and users to promote and strengthen

access to LOROS services.

Provide out of hours support as required,

including responding to escalation calls

from the inpatient unit and fulfilling the

responsibilities set out in the Business

Continuity Plan.

• Promote an ethos of joint working,

collaboration and mutual respect amongst all

members of staff and volunteers, which reflects

the values and behaviours of the charity.

• Champion organisational policy and ensure

compliance with external legislation,

including in relation to equality and inclusion,

confidentiality, data protection, health and

safety and safeguarding children and adults.