Gambling and You

Our terms and conditions cover our weekly lottery, bi-annual raffles and scratch card games that we operate throughout the year. They include the prize amounts for weekly lottery, bi-annual raffles and scratch card game. You must agree to the terms and conditions for the relevant game. LOROS Lotteries Limited reserves the right to amend or modify these terms and conditions without notice. Players may obtain a written copy by sending a stamped addressed envelope to the LOROS Lottery office at the Lottery office address or by viewing this document:

All participants of LOROS Lotteries Ltd games must be 18 years old or over and a resident of Great Britain. If a player does not comply with T&Cs the purchase will not be processed and a refund will be issued.

LOROS Lotteries Limited is licensed and regulated in Great Britain by the Gambling Commission under account number 34543. You can find out more about this here. Our Operating Licence Number is 000-034543-N-315802-013. We are also a member of the Hospice Lotteries Association and The Lotteries Council.

All net proceeds from LOROS Lotteries Limited go directly towards funding the services provided by LOROS, the Leicester, Leicestershire and Rutland Hospice (Registered Charity 506120), which provides free, high-quality, compassionate care and support to terminally ill adult patients, their family and carers.

In 2022/2023, LOROS Lotteries Limited gave LOROS £593,602 in proceeds from the lottery, bi-annual raffle and scratch card games, as well as over £41,000 in donations. On average 53% of every £1 goes directly towards providing patient care. The remaining 47% goes towards prizes and expenses.

Each year LOROS Lotteries Limited gives over £180,000 in prizes across the weekly Lottery, bi-annual raffles and scratch card games. The expenditure breakdown is as follows, prizes 34%; staff, office, building and volunteers 50%; banking and compliance 5% and projects and marketing 11%. We consistently review our costs and expenditure to keep these as low as possible. These figures are updated once our final accounts have been audited and published, this should be in October each year.

LOROS Lottery in 2023/2024 financial year, there were on average 19,228 Lottery plays per week with 55 monetary prizes to be won. Average odds of winning a prize: 1 in 350.

For our scratch cards there is a 1 in 4.54 chance of winning a prize.

Spring into Summer 2023 raffle: 41,084 tickets were entered in the draw with the option of 22 cash prizes. Average odds of winning a prize: 1 in 1867.

Winter Warmer 2023 raffle: 44,279 tickets were entered in the draw with the option of 8 cash prizes. Average odds of winning a prize: 1 in 5535

Lottery winners are selected by a random number generator in our lottery software; donorflex Lottery is fully licensed and regulated by the Gambling Commission and their Random Number Generator has been independently tested, using a variety of industry-standard statistical tests. The independent tests were carried out by a Gambling Commission approved test house which is accredited to ISO/IEC 17025:2005. Carn is the raffle company used by LOROS Lotteries Limited. The draw is completed through Carn’s DrawMaster software. At the close draw stage (end of fast replay and at the end of the raffle on the draw day), all of the tickets that are eligible to go into the draw are selected. Each eligible ticket is saved into a separate “Draw” file and allocated a random position. Once all of the tickets are in the separate “Draw” file, another random number is generated and the position is reallocated to match this number. At the make draw stage, a random number between 1 and the total number of records in the “Draw” file is generated and this equals a winner’s position.

For further information on this please refer to our terms and conditions.

We have a team of Lottery Fundraisers working for LOROS to promote our weekly LOROS Lottery and volunteers helping sell our scratch cards and raffle tickets. All Lottery Fundraisers and volunteers will have visible photo ID and be in LOROS uniform. We also have Collectors who support our existing cash players who carry a photo ID whilst collecting. Should you have any concerns or would like to check their identity, please call our Lottery team on (0116) 231 8430.

LOROS Lotteries Limited promotes responsible gambling and under the Gambling Act 2005, we have a duty to ensure gambling is fair and open, free of crime and protect children and vulnerable persons from harm or exploitation from gambling.

Responsible gambling means staying in control of how much time and money we spend on gambling. Responsible gambling means not spending more money or time than we can reasonably afford on gambling activities, keeping in mind all our other responsibilities in life.

The minimum age of any new participants for LOROS Lotteries Limited games is 18 years of age and over. LOROS Lotteries Limited may on occasion carry out checks to comply with this requirement. If any player is subsequently found to be under the age of 18 years, any monies already paid will be returned and all rights to a prize forfeited.

Preventing gambling from being a source of crime and disorder

When an individual joins the lottery we will check that:

• The individual is aged 18 or over

• The individual is resident in Great Britain

• We also retain the right to cancel any participation should we suspect criminal activity

• We limit the maximum number of entries per product, please see our terms and conditions

Ensuring that gambling is conducted in a fair and open way

• Players have access to clear information on matters such as the rules of the lottery, the prizes that are available and the chances of winning

• The rules are fair

• Any advertising and promotional material is clear and not misleading

• The results are made public

Protecting children and other vulnerable persons from being harmed or exploited by gambling

We will use our best endeavours to address the following issues:

• Under age gambling. If any player is subsequently found to be under the age of 18 years, any monies already paid will be returned and all rights to a prize forfeited

• Gambling limits. The Society may impose limits on the value of entries into a lottery that can be purchased by an individual

• Self exclusion. On request, we will cancel any player’s lottery numbers for a minimum period of six months during which time the lottery numbers cannot be reinstated. During this period we will also try to ensure that the individual does not purchase any other gambling related products directly available by LOROS Lotteries Limited

• Access to player history. We will provide any player with a full history of their lottery numbers, including complete payment and winnings history upon request

• Provide information on gambling support organisations. We will provide contact details or links on any lottery websites or via other appropriate media to GamCare and other relevant/appropriate organisations

• Self help and awareness information. We will provide self help and awareness information on any lottery websites or other appropriate media together with links to or contact details of GamCare and other relevant/appropriate organisations

• Staff training. All relevant staff receive awareness training on problem gambling issues

Gambling Commission rules do not permit payment by credit card for lottery, raffle and scratch card purchases.

LOROS Lotteries Limited is a member of The Hospice Lotteries Association and The Lotteries Council, both of whom on behalf of their members make a financial contribution towards BeGambleAware, administered and funded by independant charity. GambleAware, is the leading charity in the UK, committed to minimising gambling-related harm. The Hospice Lotteries Association website also has a page dedicated to responsible gambling and provides further details about BeGambleAware and GamCare.

Facebook ads

We advertise our LOROS Lottery on social media including Facebook. You can stop seeing these ads by following this guidance provided by the Gambling Commission.

If you are experiencing problems with gambling and would like to request that LOROS excludes you from its prize-led fundraising activities, including lotteries, raffles and scratch cards, you can complete our online exclusion form.

You can cancel your lottery number(s) at any time. They will be omitted from the weekly draw when the last round £1 has been played. Thereafter any remaining odd pence amounting to less than £1 will be treated as a donation to LOROS.

To cancel, notify the Lottery office by completing our online cancellation form, call us on (0116) 231 8430 or email lottery@loros.co.uk. If payment is made by direct debit or standing order you will also need to inform your bank.

LOROS Lotteries Limited welcomes comments and suggestions about how it can improve. Whether you have a suggestion, wish to raise a concern or have a complaint, please click here and complete the form.  We will respond to you within 2 working days as outlined in our complaints procedure.

Alternatively you can contact the Lottery office by phone on (0116) 231 8430, email lottery@loros.co.uk or write to the Supporter Data Manager at LOROS Lotteries Limited, LOROS, Groby Road, Leicester, LE3 9QE.

In the event of a gambling complaint or dispute remaining unresolved it will be referred to arbitration via the Independent Betting Adjudication Service (IBAS). IBAS acts as an impartial adjudicator on disputes that arise between gambling operators who are registered with IBAS and their customers.  Through the Hospice Lotteries Association we are registered with IBAS and you are welcome to raise your complaint with them. For more details of the service operated by IBAS visit their website at: www.ibas-uk.com or telephone 020 7347 5883.  You can also write to IBAS at: PO Box 62639 London EC3P 3AS.