Important Information For Visitors
Please be aware that anyone visiting friends or relatives in the ward area of the Hospice, may be asked to wear a mask.
Monday to Sunday 11:00am – 8:00pm
These times apply to all friends and family members visiting a patient in the ward area of the hospice.
Please note reception closes each night at 7pm. If visiting after 7pm please sign in at the reception desk and speak with security or the ward clerk for assistance.
We allow two visitors at the bedside at any one time. This is flexible if circumstances require it to be. Please discuss this with the Nurse in Charge.
In exceptional circumstances, visiting a patient outside of these hours can be arranged. Please contact the Nurse in Charge for support.
Additional visitors
When patients are in the last days of life we will support additional visitors.
Patient infection or special circumstances
If a patient has suspected or confirmed infection, visiting is allowed, however there may be special requirements so please speak to the Nurse in Charge.
Infection prevention
As a hospice, we are protecting staff, visitors and patients as we try to reduce the spread of viruses including COVID-19. Therefore, all patients, staff and visitors entering the Hospice for an appointment or as a visitor to the ward, please take a mask if you are able to wear one.
Please speak to the Nurse in Charge if you are experiencing any diarrhoea and or vomiting, COVID-19 or respiratory symptoms.
Hands should be sanitised on entry to and exit from the hospice and clinical areas. Handwashing is available on entry to the ward and hand sanitisers are dotted around the hospice for you to use.
Free Wi-Fi is available
Network name: LOROSWiFi. Password available from reception
Fire Alarm
The fire alarm is tested every Tuesday at 10:30am. Please be aware that when the fire alarm sounds, any open fire doors will automatically shut. If the fire alarm sounds at any other time and you are on the ward, please follow the instructions given to you by the Nurse in Charge.
If you are in any other areas of the Hospice such as reception, social area or chapel and the fire alarm sounds either a continuous or intermittent sound, you must evacuate the building via the nearest safe fire exit and proceed to the designed fire assembly point in the visitors’ car park at the front of the site.
CCTV
For your own safety, and for our staff’s, LOROS operates CCTV with recording capabilities.
Café 11am-4pm*
There is a café in the social area where you can purchase food and drinks. This is *usually open Monday–Friday from 11am-4pm. Outside of these times vending machines are available in the social area.
Shop 8:30am - 7pm
Shop - there is a shop in the reception area where you can purchase a selection of snacks, cold drinks, small gifts, cards and newspapers. This is usually open from 8.30am-7pm.
Children
For their own safety, children must have adult supervision at all times. LOROS has a pond located to the side of the main reception.
There is a dedicated children’s play room with toys in our social area.
Smoking
A dedicated smoking area for visitors is situated to the side of the Hospice next to the rear car park. Please refrain from smoking in any other area around the Hospice grounds.
Our pledge to patients and families is to treat them with dignity and respect at all times. Our staff and volunteers deserve this in return. During your visit, please respect all staff, volunteers, patients and other visitors. Abuse or aggression of any kind will not be tolerated and you will be asked to leave the premises.
LOROS acknowledges the many different diverse faith communities in Leicester, Leicestershire and Rutland.
We try and make every effort to ensure that patients’ and families’ religious and spiritual needs are met while they are under our care.
LOROS has a Spiritual Care Chaplaincy Team which offers spiritual and religious support to families of all faiths and those who have none. The team has chaplains representing the main faiths in Leicester - Christianity, Islam, Hindu, Sikh and we can arrange for representative of a number of other faiths to visit if required.
The following facilities are available at LOROS, please ask a member of staff if you have any questions about the below:
Prayer room/quiet room
This room is for anyone to use for praying and to have some quiet reflection time. It is open 24 hours a day.
Ritual washing facilities
Ritual washing facilities, before prayers, are available for those that need them.
Religious artefacts
In the cabinet outside the prayer room there are religious artefacts of some of the faiths practised in our local community, as well as holy books and CDs. These are available for patients and families to use.
Patient and family car parking is available at the front of the Hospice and there is additional parking for visitors to the rear of the site. There is also a patient drop-off and collection point available to the front of the Hospice.
LOROS operates a 5mph speed limit, and the main car park to the side of the Hospice operates a one-way system. Vehicles and their contents are parked entirely at the owners’ risk.
