LOROS Shops Refund Policy

LOROS SHOPS

Our refund policy

We are happy to refund or exchange most items within 14 days. Items must be returned in the same condition they were sold, with a valid receipt and with LOROS price ticket attached.

Unfortunately  we are unable to refund the following items unless they are faulty:

  • Books

  • CDs

  • DVD's

  • Earrings

  • Computer games

  • Underwear or swimwear

We are only able to refund an item in the same payment method in which it was originally purchased. 

New goods

On all of our brand new goods we will refund or exchange in-line with the above policies. 

Furniture

Large furniture items are refunded at 50% of original sales value within 14 days of purchase. 

Unfortunately, if you have used our delivery service, we cannot refund any delivery charges. 

Faulty

As a charity, the majority of our stock is donated, and may not be perfect quality. Any items which are sold and not identified as faulty with ‘Repair me’ labels or not fit for purpose we will refund or exchanged within 28 days and with a proof of purchase. 

Sale items

On sale items we offer an exchange only policy, within 14 days with a proof of purchase.

This does not affect your statutory consumer rights.

Clearance shops (Coalville and Glenfield only )

Sale items can be returned and will be offered an exchange only within 14 days with a proof of purchase.  

This does not affect your statutory consumer rights. 

LOROS, Groby Road, Leicester LE3 9QE
Fundraising Regulator