The care we provide

The aim of our 31-bed Inpatient Ward is to provide high quality care to patients, their families and friends, addressing physical, psychological, emotional and spiritual needs. The focus of this care is to enhance quality of life.

The team of doctors, nurses and other Hospice staff promotes dignity and individual choice and strives to improve the patient’s care experience.

COVID-19 update

The Inpatient Ward (31 beds) continues to offer support to patients with complex symptoms and at end of life. Unfortunately visiting has currently been restricted. For the latest information please visit the specific COVID-19 information page on the LOROS website.

A skilled and experienced team of occupational therapists, physiotherapists, and therapy assistants, work collaboratively as a multi-disciplinary team to enable patients to progress towards their personalised goals. The aim is to support them in fulfilling their potential for maximum independence and functioning in daily life, and helping them to achieve their goals as appropriate. This often includes working with patients and their families.

Occupational therapists and physiotherapists work together to provide ways of maximising a patient’s independence and helping them to get home if appropriate.

A specialist confidential counselling service is available for patients and their families who are anticipating grief and who are terminally ill and bereaved. Counselling gives people the opportunity to talk through their experience with trained counsellors who enable patients and families to make more sense of their feelings. A bereavement support service is also available in the Hospice and in the community.

COVID-19 update

The Counselling team continue to provide telephone and digital/video counselling sessions for clients external to the Hospice. Support for patients on the Inpatient Ward has been maintained as required. The Children and Young People’s Counsellor is offering a small number of face-to-face sessions at the Hospice, where necessary. The team have commenced online bereavement support and are working with community hubs to support the training of further bereavement volunteers across Leicester, Leicestershire and Rutland.

The team is available to support patients, their families and friends, staff and volunteers. The purpose of the team is to meet the spiritual and religious needs of individuals of any or no faith.

COVID-19 update

The onsite chaplaincy support continues at the Hospice for patients on the Inpatient Ward.

Our highly trained Compassionate Neighbours volunteers provide companionship, practical and emotional support to patients in their homes for up to four hours per week. Our volunteer visitors allow relatives and carers to leave home with peace of mind or to have time to themselves. The service is tailored to meet patients’ needs and the needs of their relative or carer. Our volunteers will adapt themselves according to how patients are feeling on the day. This service does not offer personal care.

LOROS Day Therapy is a nurse-led service at the Hospice running Monday to Friday. There are three programmes of care available depending on the individual's needs. This will be assessed by a Day Therapy nurse following a patient’s referral.

COVID-19 update

Day Therapy continues to offer fortnightly supportive phone calls to patients when they are not attending sessions.

The LOROS CNS team provides specialist palliative care and advice to patients and families in their own homes. This is achieved through direct patient contact and liaising with other health and social care providers.

COVID-19 update

The CNS team continue to provide a service by visiting patients in their own homes. This is assessed on an individual basis and PPE are worn at all times. If possible telephone and digital/video consultations are offered to patients instead of a home visit.

The CNS team are working with the wider primary care team to ensure a high standard of care and support continues to be provided in the community without jeopardising any patient safety.

Lymphoedema is chronic longstanding swelling which can affect any part of the body.

The nurse-led lymphoedema service supports patients in the Hospice and in the community. Providing specialised care for patients with lymphoedema which may be due either to cancer and its treatments, or to other causes.

The aim of the service:

• to offer specialist knowledge and advice on lymphoedema management to the patient, their carers and to health professionals

• to provide a clear understanding of the causes of lymphoedema

• to advise on the management of lymphoedema

• to work with the patient to plan their individual care

• to enable the patient, with support, to control their lymphoedema

COVID-19 update

The nurse-led service continues to support patients in the Hospice and community providing specialised lymphoedema management.

At the present time priority is given to cancer patients. The team offer telephone, digital/video and face to face appointments as appropriate.

Telephone follow up appointments are offered to those patients due to be seen in clinic.

The service continues to provide telephone advice to patients and healthcare professionals.

A range of complementary therapies are offered to patients and relatives primarily to enhance well-being and quality of life, this is provided both in the Hospice and in the community.

COVID-19 update

The Complementary Therapy team continue to provide a limited service to patients on the Inpatient Ward and are also supporting staff in the Hospice with their personal wellbeing.

LOROS provides a medical Outpatients service at the Hospice and in the community. Patients will be seen by a palliative care doctor following a referral from a healthcare professional such as a GP. Some patients who are too unwell can be seen at home.

We also offer a volunteer telephone befriending service. Volunteers can provide a weekly telephone call to patients and their family carers, to offer a listening ear and emotional support. The same volunteer will call each week, at a mutually convenient time, offering ongoing support and continuity.