The care we provide

The aim of our 31-bed Inpatient Ward is to provide high quality care to patients, their families and friends, addressing physical, psychological, emotional and spiritual needs. The focus of this care is to enhance quality of life.

The team of doctors, nurses and other Hospice staff promotes dignity and individual choice and strives to improve the patient’s care experience.

A skilled and experienced team of occupational therapists, physiotherapists, and therapy assistants, work collaboratively as a multi-disciplinary team to enable patients to progress towards their personalised goals. The aim is to support them in fulfilling their potential for maximum independence and functioning in daily life, and helping them to achieve their goals as appropriate. This often includes working with patients and their families.

Occupational therapists and physiotherapists work together to provide ways of maximising a patient’s independence and helping them to get home if appropriate.

The LOROS Social Work Team works with the other multi-disciplinary professionals surrounding the person and those important to them.  The team ensures that the support and services offered are person-centred and holistic.

The Social Work Team can offer a wide variety of support to the person and carers.  The team provides holistic insight into patients and their families using advanced communication, interpersonal skills, knowledge, and experience.  Listed are just a few of the ways the Social Work team can help you:

• Work with other agencies to protect vulnerable adults/children, following internal Safeguarding procedures.

• When appropriate, advocate for clients and their families.

• Organise and facilitate best-interest family/professional meetings in liaison with the multi-professional team to ensure all relevant parties are informed and decisions discussed with all concerned.

• We anticipate and identify the bereavement needs of families and carers by working alongside the Bereavement Specialist to provide pre and post-bereavement support, as appropriate.

• Liaise with and assist senior nurses as part of discharge planning and lead in linking with external agencies to benefit the patient and their families.  

• Refer to the welfare benefit teams or other external agencies to address complex financial, legal or housing issues when necessary. 

• Ensure an equitable service is delivered to patients and their families, irrespective of the service they access.

A specialist confidential counselling service is available for patients and their families who are anticipating grief and who are terminally ill and bereaved. Counselling gives people the opportunity to talk through their experience with trained counsellors who enable patients and families to make more sense of their feelings. The services includes specific support for children aged 5-18 years where a family member is or has been cared for by LOROS. A bereavement support service is also available in the Hospice and in the community.

The team is available to support patients, their families and friends, staff and volunteers. The purpose of the team is to meet the spiritual and religious needs of individuals of any or no faith.

Our highly trained Home Visiting volunteers provide companionship, practical and emotional support to patients in their homes for up to three hours per week. Our volunteer visitors allow relatives and carers to leave home with peace of mind or to have time to themselves. The service is tailored to meet patients’ needs and the needs of their relative or carer. Our volunteers will adapt themselves according to how patients are feeling on the day. This service does not offer personal care.

Please note: this service was formerly known as 'Compassionate Neighbours Service'

LOROS Day Therapy is a nurse-led service at the Hospice running Tuesday to Friday .  The focus of the care is to enhance quality of life, promoting dignity and individual choice.  Attendees are offered 8 fortnightly sessions.

LOROS runs a café-style Wellbeing Hub for people with a progressive life-limiting condition on the first and third Monday of each month, from 10am-3pm.

Based in Day Therapy, the Wellbeing Hub is led by volunteers. As well as creative sessions, with painting, drawing and other arts, the hub offers wellbeing with relaxation and tai chi. In the coming months, it is hoped there will be live music and other plans include a book swap.

The Hub has a café where sandwiches, cakes, snacks and drinks can be purchased.

There’s no need to book, and you don’t need a referral from a healthcare professional, you can just come along. Carers are welcome too.

The LOROS CNS Team work alongside nurses from Leicestershire Partnership Trust to provide specialist palliative care and advice to patients and families in their own homes.  This Team is called the Integrated Community Specialist Palliative Care Team (ICSPCT)

The care is achieved through direct patient contact and liaising with other health and social care providers. The CNS’s are based in Community Nursing Hubs alongside the wider community teams across Leicester, Leicestershire and Rutland.

ICSPCT is supported by 2 LOROS Community Consultants, available daily to advise the nurses, provide home visits if required and  liaise with other Health Professionals as appropriate.

The nurse-led lymphoedema service provides specialist care for patients with lymphoedema caused by cancer or cancer treatments and for palliative patients known to other LOROS services

Lymphoedema is a build up of tissue fluid that causes swelling in any part of the body. It Occurs when the fluid drainage system in parts of your body is not working very well. The drainage system is known as the lymphatic system. Lymphoedema is a long-term (chronic) condition. It can not be cured, but it can usually be well controlled.

A range of complementary therapies are offered to patients and relatives primarily to enhance well-being and quality of life, this is provided both to inpatients, Day Therapy and outpatients.

What are Complementary Therapies
Whilst not an alternative to conventional medical treatments; complementary therapies are used primarily to enhance wellbeing and quality of life with treatments such as Aromatherapy, Massage, Reflexology.

Relaxation audio recordings
Our Complementary Therapy team has created a series of soothing audio recordings that may help alleviate feelings associated with symptoms such as fatigue, anxiety, and breathlessness. Each relaxation invites you to a serene space, whether it's a peaceful walk along the beach, a calming stroll through a woodland, or the simple act of holding a pebble. These guided visualisations and relaxation techniques are free to use and accessible to anyone who seeks a moment of tranquility and inner peace.

LOROS provides a medical Outpatients service at the Hospice. Patients will be seen by a palliative care doctor following a referral from a healthcare professional such as a GP. Some patients who are too unwell can be seen at home.

LOROS has a Young Person and Transition Key Worker to support patients and relatives aged 18-30 while accessing our services and to make the transition to LOROS from children’s services as smooth as possible.  This includes identifying individual needs, ensuring that age appropriate services are available, signposting to other organisations if required and providing a main point of contact for young people and their families.

We also offer a volunteer telephone befriending service. Volunteers can provide a weekly telephone call to patients and their family carers, to offer a listening ear and emotional support. The same volunteer will call each week, at a mutually convenient time, offering ongoing support and continuity.