The care we provide

LOROS Hospice is a local charity and every year we care for over 2,500 people across Leicester, Leicestershire and Rutland. We deliver free, high-quality, compassionate care and support to terminally ill patients, their family and carers. We deliver care that is special and unique to each individual.


What we offer

We offer specialised care for those over 18 with complex problems who are suffering from a terminal illness when cure is no longer possible, this includes:

  • Short-stay inpatient ward for symptom management and/or end of life care

  • Outreach support in the patient’s home - Clinical Nurse Specialist and Compassionate Neighbours service

  • Day therapy

  • Complementary therapy

  • Counselling

Inpatient ward

The aim of our 31-bed Inpatient Ward is to provide high quality care to patients, their families and friends, addressing physical, psychological, emotional and spiritual needs. The focus of this care is to enhance quality of life.

The team of doctors, nurses and other Hospice staff promotes dignity and individual choice and strives to improve the patient’s care experience.

Enablement team

A skilled and experienced team of occupational therapists, physiotherapists, and therapy assistants, work collaboratively as a multi-disciplinary team to enable patients to progress towards their personalised goals. The aim is to support them in fulfilling their potential for maximum independence and functioning in daily life, and helping them to achieve their goals as appropriate. This often includes working with patients and their families.

Occupational therapists and physiotherapists work together to provide ways of maximising a patient’s independence and helping them to get home if appropriate.

Social work team

The LOROS Social Work Team works with the other multi-disciplinary professionals surrounding the person and those important to them.  The team ensures that the support and services offered are person-centred and holistic.

The Social Work Team can offer a wide variety of support to the person and carers.  The team provides holistic insight into patients and their families using advanced communication, interpersonal skills, knowledge, and experience.  Listed are just a few of the ways the Social Work team can help you:

  • Work with other agencies to protect vulnerable adults/children, following internal Safeguarding procedures.

  • When appropriate, advocate for clients and their families.

  • Organise and facilitate best-interest family/professional meetings in liaison with the multi-professional team to ensure all relevant parties are informed and decisions discussed with all concerned.

  • We anticipate and identify the bereavement needs of families and carers by working alongside the Bereavement Specialist to provide pre and post-bereavement support, as appropriate.

  • Liaise with and assist senior nurses as part of discharge planning and lead in linking with external agencies to benefit the patient and their families.  

  • Refer to the welfare benefit teams or other external agencies to address complex financial, legal or housing issues when necessary. 

  • Ensure an equitable service is delivered to patients and their families, irrespective of the service they access.

Counselling, bereavement and psychological support

A specialist confidential counselling service is available for patients and their families who are anticipating grief and who are terminally ill and bereaved. Counselling gives people the opportunity to talk through their experience with trained counsellors who enable patients and families to make more sense of their feelings. The services includes specific support for children aged 5-18 years where a family member is or has been cared for by LOROS. A bereavement support service is also available in the Hospice and in the community.

Spiritual and Cultural Support

The team is available to support patients, their families and friends, staff and volunteers. The purpose of the team is to meet the spiritual and religious needs of individuals of any or no faith.

Compassionate Neighbours

Our highly trained Compassionate Neighbours volunteers provide companionship, practical and emotional support to patients in their homes for up to four hours per week. Our volunteer visitors allow relatives and carers to leave home with peace of mind or to have time to themselves. The service is tailored to meet patients’ needs and the needs of their relative or carer. Our volunteers will adapt themselves according to how patients are feeling on the day. This service does not offer personal care.

Please note: this service was formerly known as 'Home Visiting'.

Day Therapy

LOROS Day Therapy is a nurse-led service at the Hospice running Tuesday to Friday .  The focus of the care is to enhance quality of life, promoting dignity and individual choice.  Attendees are offered 8 fortnightly sessions.

Wellbeing Hub

LOROS runs a café-style Wellbeing Hub for people with a progressive life-limiting condition on the first and third Monday of each month, from 10am-3pm.

Based in Day Therapy, the Wellbeing Hub is led by volunteers. As well as creative sessions, with painting, drawing and other arts, the hub offers wellbeing with relaxation and tai chi. In the coming months, it is hoped there will be live music and other plans include a book swap.

The Hub has a café where sandwiches, cakes, snacks and drinks can be purchased.

There’s no need to book, and you don’t need a referral from a healthcare professional, you can just come along. Carers are welcome too.

The LOROS Clinical Nurse Specialists

The LOROS CNS Team work alongside nurses from Leicestershire Partnership Trust to provide specialist palliative care and advice to patients and families in their own homes.  This Team is called the Integrated Community Specialist Palliative Care Team (ICSPCT)

The care is achieved through direct patient contact and liaising with other health and social care providers. The CNS’s are based in Community Nursing Hubs alongside the wider community teams across Leicester, Leicestershire and Rutland.

ICSPCT is supported by 2 LOROS Community Consultants, available daily to advise the nurses, provide home visits if required and  liaise with other Health Professionals as appropriate.

Lymphoedema Service

The nurse-led lymphoedema service provides specialist care for patients with lymphoedema caused by cancer or cancer treatments and for palliative patients known to other LOROS services

Lymphoedema is a build up of tissue fluid that causes swelling in any part of the body. It Occurs when the fluid drainage system in parts of your body is not working very well. The drainage system is known as the lymphatic system. Lymphoedema is a long-term (chronic) condition. It can not be cured, but it can usually be well controlled.

Complementary therapy

A range of complementary therapies are offered to patients and relatives primarily to enhance well-being and quality of life, this is provided both to inpatients, Day Therapy and outpatients.


LOROS provides a medical Outpatients service at the Hospice. Patients will be seen by a palliative care doctor following a referral from a healthcare professional such as a GP. Some patients who are too unwell can be seen at home.

Young Person and Transition service

LOROS has a Young Person and Transition Key Worker to support patients and relatives aged 18-30 while accessing our services and to make the transition to LOROS from children’s services as smooth as possible.  This includes identifying individual needs, ensuring that age appropriate services are available, signposting to other organisations if required and providing a main point of contact for young people and their families.

Telephone Befriending

We also offer a volunteer telephone befriending service. Volunteers can provide a weekly telephone call to patients and their family carers, to offer a listening ear and emotional support. The same volunteer will call each week, at a mutually convenient time, offering ongoing support and continuity.

My mum, Marilyn celebrated her 59th birthday in LOROS. With the help of the brilliant nurses and staff we organised a spa morning and a cake. Mum died a week afterwards. We will never forget how special the Hospice made her last birthday.


For anyone hesitant about attending bereavement counselling don’t be. After a few sessions, the councillor feels like a best friend; it feels like a family here at LOROS.



More care services and facilities


Need support living with your illness?

LOROS runs a café-style Wellbeing Hub for people with a progressive life-limiting condition. Chat, hear tips and share your experience with other patients and carers and engage in a variety of activities. No appointment needed.

Bereavement Support

Bereavement Hubs

When someone close to us dies it can be the most painful experience. If you are struggling and need someone to talk to LOROS is here to support you.


Visiting a friend or relative?

LOROS welcomes visitors at any time. Find out more about what to expect when visiting here

LOROS, Groby Road, Leicester LE3 9QE
Fundraising Regulator