Safeguarding at LOROS

LOROS places great emphasis on keeping the people that use our services, their families, staff and volunteers safe from preventable harm. LOROS has a strong culture and awareness of safeguarding and is committed to promoting the wellbeing of all adults who use our services, and children and young people who come into contact with LOROS, ensuring that they live a life that is free from harm, abuse and neglect.



We actively support the six principles of safeguarding which are: protection, prevention, partnership, proportionate empowerment and accountability.

Abuse can occur anywhere at any time and can be carried out by anyone. It can be a single act, repeated acts over a period of time, or due to a failure to act (neglect or acts of omission). It can happen to one person, or several people at the same time.

Safeguarding adults

An adult at risk is someone who:

  • has needs for care and support (whether or not the local authority is meeting any of those needs)

  • is experiencing, or at risk of, abuse or neglect

  • as a result of those care and support needs is unable to protect themselves from either the risk of, or the experience of abuse or neglect.

Types of abuse in adults can be defined as:

  • Physical abuse

  • Domestic violence or abuse, including female genital mutilation

  • Sexual abuse

  • Psychological or emotional abuse

  • Financial or material abuse

  • Modern slavery

  • Discriminatory abuse

  • Organisational or institutional abuse

  • Neglect or acts of omission

  • Self-neglect

Safeguarding children and young people

LOROS recognises its responsibility to safeguard and promote the welfare of children and young people who come into contact with the organisation, its staff and volunteers.

A child or young person at risk is:

  • Anyone who has not yet reached their 18th birthday

  • is experiencing, or at risk of, abuse or neglect

Types of abuse can be defined as:

  • Physical abuse

  • Emotional abuse

  • Sexual abuse

  • Domestic violence or abuse

  • Neglect

  • Online abuse

  • Female genital mutilation

  • Forced marriage

  • Child trafficking

  • Child sexual exploitation

Here at LOROS and the local policies and procedures

The professional lead for safeguarding adults and children is our safeguarding lead. In addition, LOROS has a qualified social worker who can advise and support with any safeguarding concerns.

Safeguarding duties are included within all job descriptions and at all levels. The recruitment process for all staff, volunteers and trustees is robust and follows principles for safe recruiting, which include DBS checks, collating and checking references, employment histories and conducting interviews during our assessment centres.

The organisation performs to the standards set for training and competency from both Health, the Local Safeguarding Boards (LSCB/LSAB), production of evidence for the Care Quality Commission and the Care Commissioning Groups. All staff, volunteers and trustees undergo safeguarding training relevant to their role and are encouraged to lead by example and challenge practice.

We perform our safeguarding duties in alignment with the policies and procedures by the local Safeguarding Boards for Leicester, Leicestershire and Rutland. The links to these are below:

Adults: Latest edition of the Safeguarding Adults Boards (SABs) Multi-Agency Policies and Procedures (MAPP) resource for Leicester, Leicestershire and Rutland

Children: Latest edition of Leicester City, Leicestershire and Rutland Local Safeguarding Children Boards Procedures Manual


Prevent is a community safety programme aimed at safeguarding people and communities from the threat of terrorism, to stop people becoming terrorists or supporting terrorism.

Terrorism involves committing violent acts for political, religious or ideological reasons. In the build-up to committing these violent acts, people are usually radicalised.

Radicalisation is the action or process of causing someone to adopt radical positions on political or social issues. Terrorist activity can involve the exploitation of children, young adults and vulnerable people, therefore LOROS is committed to responding to safeguarding concerns for people who may be vulnerable to extremist messages; it supports the legal duty, known as the Prevent duty, to actively engage with all our staff, volunteers, patients, families and stakeholders in exploring and responding to the issues raised by radicalisation and terrorism.

LOROS encourages everyone to raise concerns about individuals who they feel are being groomed or being radicalised or drawn towards fundamentalist beliefs that lead towards oppressive behaviours and / or terrorism.

If you have any concerns or worries

Operating with transparency and commitment, at LOROS we encourage staff, volunteers, stakeholders, patients and families to raise any safeguarding concerns. Your safety and that of all children, young people and vulnerable people are always paramount, and so the needs of those who are vulnerable and at risk of harm are our priority. LOROS will always manage any concerns or incidents both promptly, with safety, compassion and in confidence following the principles for best safeguarding practice.

If you have a concern about an adult, child or young person at risk of abuse or neglect and they are in immediate danger you should contact the relevant emergency services by ringing 999.

If you are concerned about an adult with care and support needs who is known to LOROS (either yourself, a patient or a family member of a patient known to LOROS), you can discuss your concerns with the safeguarding lead, the social worker, a member of staff you feel comfortable with, any manager or doctor, or the director of care services. If you are contacting us from outside the organisation, then please ring the main number on (0116) 231 3771 and ask for the person you wish to speak to, and we will advise you of the process to follow or how we can help you.

Alternatively, you can contact the relevant local authority and/or the Police directly. You can find the number for the relevant local authority child or adult team in the local policies and procedures:

Adults: Latest edition of the Safeguarding Adults Boards (SABs) Multi-Agency Policies and Procedures (MAPP) resource for Leicester, Leicestershire and Rutland

Children: Latest edition of Leicester City, Leicestershire and Rutland Local Safeguarding Children Boards Procedures Manual

The non-emergency number for the Police is 101 (but please dial 999 in an emergency).

Whilst visiting LOROS, inviting us to your home, or when visiting one of our shops or events, we always try to ensure that we make you (or someone you care for) feel safe and free from harm. Our staff and volunteers will always do their best to ensure your visit or the provision of care and support goes without incident. However, should you ever feel unsafe or an issue presents itself, please inform an appropriate member of staff as soon as possible, so these are resolved and any appropriate action is taken.

If you need any other advice, you can contact a relevant health, education, social care professional or the duty officer or a social worker known to the adult/child/young person / family.

Please speak to a member of staff at LOROS if you would like to view our safeguarding or whistleblowing policies.

You can also download and view the information on the NHS Safeguarding Guide App.

If you have any questions or require further information regarding the above please call the safeguarding lead or LOROS social worker on (0116) 231 8452 or 07467 416 225, Monday to Friday, between 9am to 6pm.

LOROS modern slavery, anti-slavery and human trafficking statement

This statement is made pursuant to Part 6, Section 54, of the Modern Slavery Act 2015.

LOROS is a charity committed to conducting all of our activities with integrity and in an ethical manner. LOROS fully supports international efforts to combat modern slavery and human trafficking in corporate activities and supply chains.

LOROS Hospice is a UK Registered Charity (No. 506120) and Registered Company in England & Wales (1298456).

One of our most basic beliefs is that everyone should have the opportunity to work in an environment that is free from discrimination or oppression of any kind. To this end, LOROS complies with applicable employment laws and is firmly committed to ensuring fairness in the hiring and advancement of all employees, both permanent and temporary.

All of our employees have a personal responsibility for maintaining a respectful work atmosphere, free of abusive or unprofessional conduct. Every member of staff is required to respect fellow employees and to treat them with dignity. This message is reiterated in our policies and procedures, which are made available to all staff and volunteers.

Our commitment to respect in the workplace is wholly commensurate with ethical principles and practices aimed at preventing the exploitation and abuse associated with modern slavery and human trafficking.

We likewise expect a commitment to these principles from all organisations with which we do business and will not support or do business knowingly with any organisations involved in slavery or human trafficking. We will endeavour to ensure that our procurement and risk management processes are sensitive to reports of any such activity in order that appropriate action may be taken, where appropriate, to exclude such suppliers from our supply chain.

My Grandad Erwin benefited enormously from the care provided on the inpatient ward and had visited Day Therapy prior to his death.


My father was very comfortable and we felt so pleased he was getting the right care. If you can use the word enjoy about end of life care, then he enjoyed it.

Tony Large
LOROS, Groby Road, Leicester LE3 9QE