Meet the team

MEET THE TEAM

Senior Management

Senior Management at LOROS comprises a number of individuals who collectively have operational authority and responsibility for running the organisation. They are directed and supported by the Board of Trustees with regard to strategy and performance and provide relevant and timely information to the Board to enable it to discharge its responsibilities. The Chief Executive, Lead Clinician and Director of Care Services attend all Board meetings.

Director of People

Jackie Goss MA MCIPD CAHRI

Director of Income Generation and Business Development

Caroline Baker

Director of Strategy and Development

Karen Ashcroft, MA

Director of Education and Workforce

Liz McIntyre

Director of Finance

Wayne Matts

Director of Care Services

Jo Kavanagh, RGN RM BSc MA

Medical Director

Dr Luke Feathers, MBBS FRCP

CHIEF EXECUTIVE

Rob Parkinson

Director of People

Jackie Goss MA MCIPD CAHRI

Date joined LOROS

March 2021

Jackie joined LOROS in March 2021 as Associate Director of Human Resources and was subsequently promoted to Director of People in January 2022. She joined LOROS as part of her successful 17 year career in Human Resources, during which she has worked largely within the commercial sector in the UK, Republic of Ireland and Australia. Her qualifications include BA (Hons) Human Resources Management, PG Cert Employment Law, PG Dip Human Resources Management and a Masters in Human Resources Management. She holds Chartered Member status of both the UK’s CIPD and its Australian equivalent, the AHRI.

The overriding purpose of Jackie’s role as Director of People is to create a culture which consistently delivers the highest possible level of patient care. This is done by ensuring the processes, practices and procedures by which our paid staff and volunteers are recruited and deployed to deliver the LOROS Strategy are fit for purpose, aspirational and deliver on quality. This is a process of continuous improvement, achieved through the commitment and collaboration of the Volunteer Coordination team, HR team and Staff Network Coordinator.

Outside of work Jackie enjoys making greetings cards, golf, cycling and listening to podcasts on true crime, management and The Archers.

Director of Income Generation and Business Development

Caroline Baker

Date joined LOROS

June 2019

Caroline joined LOROS in June 2019 having worked in the charitable sector for over 14 years. Prior to this she spent the first 7 years of her career in the financial sector. She is an experienced Director of Fundraising and Communications, however her specialism is in Philanthropy, having implemented and led the Major Gift and Capital Appeal programmes at Barnardo’s. She has significant experience across a range of fundraising disciplines as well as organisational stakeholder management.

Caroline is responsible for all areas of income generation at LOROS, from the more traditional areas, such as Fundraising, Lotteries and Enterprise- to developing new and innovative income streams for LOROS with the aim of raising more long term sustainable funds to support patients and their families. Underpinning all of income generation is the data team who support income generation in their communication with our supporters.

Caroline is passionate about building meaningful relationships and partnerships with supporters, so that all supporters feel genuinely valued and truly know the difference that their support makes at LOROS.

Director of Strategy and Development

Karen Ashcroft, MA

Date joined LOROS

May 2011

Karen's experience has been predominately been in strategy and service improvement. She led the implementation of the National Bowel Cancer Programme in Lancashire, led a successful CQC inspection in LLR before going on to becoming the End of Life Commissioning Lead, developing the local End of Life Strategy. In 2015 Karen gained Masters (with distinction) Degree in Hospice Leadership from Lancaster University. Karen works to ensure that there is a clear and sustainable strategic vision for the future of LOROS and that the Senior Management Team are held accountable for the delivery of the strategy to the board of trustees and our local community.

Karen is passionate about expanding the support LOROS can provide to people in the community, closer to their homes and is extremely proud of LOROS Local, our mobile outreach vehicle and the impact that it has made. She also works closely with local commissioners and other providers of end of life services to develop and improve services for patients, families and carers across Leicester, Leicestershire and Rutland. Family is everything to Karen. Born and raised in Liverpool she is also a passionate supporter of Liverpool Football Club.

Director of Education and Workforce

Liz McIntyre

Date joined LOROS

September 2019

Liz joined LOROS in September 2019 having worked for the NHS Leadership Academy for seven years. In that time she led on communications, apprenticeships and quality improvement as well as being instrumental in the design and set up of the newly established East Midlands Development Service which provides bespoke Organisational Development and Leadership interventions to health and social care organisations across the region.

Liz originally trained as a journalist and worked for ITV for a number of years before moving into a press office role within the police. Since then she has been Head of Communications for a Local Authority and has more recently occupied a variety of strategic roles within the Department of Health, Strategic Health Authority, Public Health England and the Academic Health Science Network.

Liz is responsible for the Education and Research arm of LOROS and works with external stakeholders and LOROS staff to ensure the delivery of first class End of Life Care training. She is passionate about workforce and creating conditions in which staff can thrive. Liz is also currently training to be a midwife and is an ambassador for the NHS England ‘Changing Perceptions’ work stream which aims to promote careers in nursing and midwifery.

Director of Finance

Wayne Matts

Date joined board

December 2014

Wayne joined LOROS in December 2014 after a 30+ years career in the private sector.

As Director of Finance, Wayne’s main responsibility is to ensure LOROS uses it’s finances in accordance with it’s charitable aims and in compliance with legislation. Ensuring those resources are used in a sustainable way is vital.

Director of Care Services

Jo Kavanagh, RGN RM BSc MA

Date joined board

July 2011

Jo qualified as a Registered Nurse in 1983 and as a Midwife in 1986. She had over 30 years’ experience in the NHS before joining LOROS, working in a variety of clinical and management roles across England. These were predominately within Cancer and Haematology services and more latterly for the East Midlands Cancer Network. Jo has a BSc (Hons) in Nursing for Health and an MA in Applied Health Studies (Management).

Jo is responsible for all of the care services delivered by LOROS both at the Hospice and out in the community. She has a number of other responsibilities in this role which are the Registered Manager for the Care Quality Commission (CQC) regulated services, the Accountable Officer for the safe use of Controlled Drugs and the Caldicott Guardian, being responsible for the appropriate use of patient data. All these roles help ensure LOROS is delivering a safe and high quality services to patients and families. Jo feels extremely privileged to be in this position and strives to ensure that all care services are consistently the best that they can be for current patients and those who will require hospice care in the future.

Medical Director

Dr Luke Feathers, MBBS FRCP

Dr Feathers is the medical lead for the Hospice and oversees medical aspects of care for patients on the ward, in day therapy, out patients and at home, in conjunction with their general practitioners and the community teams.

He is responsible for co-ordinating the other doctors who work at the Hospice including those in training. He chairs the Medicines Management Group and contributes to the Clinical Governance Committee as part of maintaining high quality governance for the Hospice.

He trained in Newcastle upon Tyne and then worked in anaesthetics, hospital medicine and general practice before training in palliative medicine in the North East, Aberdeen, Nottingham and then Leicester.

He has been particularly interested in developing services for patients with neurological conditions, has some training in cognitive behaviour therapy and facilitates advanced communication skills courses.

He became the Medical Lead for LOROS in December 2006 and shares responsibility for developing the Hospice strategy, focusing particularly on community services.

CHIEF EXECUTIVE

Rob Parkinson

Rob grew up in Leicester as part of a family that was very much involved in charity work in the city, county and in Rutland (one of his early memories is reading on the local talking newspaper service). After leaving university with a degree in politics, Rob began work as a policy officer and researcher in the field of dementia care. He went on to become head of policy, research and information for MHA Care Group before joining The National Deaf Children’s Society as director for England. He was chief executive of Leicester-based charity Action Homeless and spent six years leading Home-Start UK, the national umbrella organisation for the federation of Home-Start charities which together form the largest provider of volunteer-led home support for families in the UK. Since 2019, Rob has been chief executive of the University of Warwick Students’ Union. 

Rob is a trustee of Cats Protection, the country’s leading feline welfare charity. He has been the chair of HomeCome Ltd, a private not-for-profit company providing affordable housing for people in Leicester and was one of the original non-executive directors of Inclusion Healthcare, a community interest company that provides primary care services for asylum seekers and homeless people in Leicester. 

Rob is married and lives in Leicestershire. As a classically-trained (but very out of practice!) singer, he enjoys music and in recent years has started to get back into running, entering a few half marathons. He is a big Leicester City fan and has a season ticket at the King Power stadium.

MEET THE TEAM

Education and training

The LOROS Education team has been providing education and training for the past 10 years. We have a very experienced team from a broad range of backgrounds allied to end-of-life care and palliative care.

Practice Educator

Kerry Blankley

Assistant Practitioner in Practice Development

Donna Walker

Practice Educator

Alison Pilsworth

Practice Educator

Angela Salt

Practice Educator

Kerry Blankley

RGN, BSc (Health Sciences) MSc (Advanced Nursing Practice-palliative pathway) Diploma in Professional Studies Nursing (Community Health) & PGCertHE.

Kerry has worked in specialist palliative care in hospitals, community settings and care homes as a clinical nurse specialist. She was appointed to the Education team in November 2008. Kerry has responsibility for the masters programme and the university certificate. She is Honorary Lecturer at the University of Northampton and De Montfort University. Her interests include communication skills and she is a trained advanced communications skills facilitator. In addition, she has a particular interest in the role of care homes in palliative care.

Assistant Practitioner in Practice Development

Donna Walker

Donna joined LOROS in 2003 as a Healthcare Assistant (HCA) on the inpatient unit.

Donna began working at the Leicester General Hospital as a HCA in 1993. In the year 2000 she gained a post as a ‘B’ Grade HCA. This involved using enhanced skills to support the registered nurses and mentoring new HCAs.

Donna developed a passion for end of life care which led her to LOROS. She achieved NVQ Level 3 in Care and Foundation Degree Science in Health and Social Care/Palliative and Supportive Care.

Donna joined the Education team as an Assistant Practitioner in Practice Development in April 2015. This role is designed to support the development of HCAs, including the delivery and assessment of the Care Certificate for newly appointed and Apprentice HCAs.

Practice Educator

Alison Pilsworth

RGN, post graduate diploma in palliative care, accredited advanced communication skills trainer, independent nurse prescriber.

Alison joined the team in 2009. Her background is largely in cardiology in a variety of roles, including coronary care nursing and cardiac rehabilitation. Latterly she worked as a heart failure specialist nurse in the community. This has given her insight into the impact of sudden illness, the difficulties and uncertainty that chronic diseases can cause for patients and relatives and the professional care they require.

Her main interest and passion is to improve communication skills at end of life. She is an accredited trainer and facilitator of advanced communication skills, regularly facilitating both two and three-day courses. Other interests include psychological and spiritual issues in palliative care.

Practice Educator

Angela Salt

Angela has worked in end-of-life education at LOROS for the past three years. She is a trained social worker and has worked with children and adults with life limiting illnesses across both hospital and community settings. Angela also currently holds a part time post as a senior manager for Leicester City Council Adult Social Care and Safeguarding Division. In her role at LOROS, Angela is committed to the delivery of structured education programmes for health and social care staff involved in end-of-life care. As a member of the Advancing Practice Development team, Angela also works alongside care providers to facilitate mentoring and reflection in practice across a variety of workplace environments.

Angela’s interests include the social aspects of end-of-life care, advance care planning and exploring the ways in which our own attitudes impact on the way in which we care for the dying and bereaved.

MEET THE TEAM

Research team

LOROS aims to improve care for patients and their families by undertaking research.

Research Associate

Dr Penny Smith

Research Nurse

Naomi Seaton

Research Nurse

Natalie Ayton

LOROS Honorary Appointments & Professor of Human Communication and Interaction

Professor Ruth Parry

LOROS Honorary Appointment & Professor of Medical Sociology at NCARE

Kristian Pollock

Senior Research Fellow and Honorary Lecturer at the University of Leicester

Dr Zoebia Islam

Research Administrator

Emma Bowler

Consultant in Palliative Medicine

Christina Faull

Research Associate

Dr Penny Smith

Penny Joined LOROS in 2021 as a Research Associate and is working across a number of projects in an increasingly active research team. She has worked in research since 2001, her experience drawing upon her Sociology and Social Policy background which has been applied to large projects ranging from studies focusing on diversity and inclusion in large organisations (Ministry of Defence, Civil Service, corporations), to smaller-scale studies on children with epilepsy and adults with learning disabilities. She spent 10 years in the School of Education at the University of Birmingham at the start of her career during which time she studied for her PhD, also spending time in research roles at Warwick and Coventry universities. Her particular skills and experience are in qualitative research (including the use of discourse analysis and NVivo), although she also has experience in quantitative methods and analysis.

Research Nurse

Naomi Seaton

As a Research Nurse, Naomi will be helping to oversee the recruitment of patients to research studies taking place at LOROS, whilst ensuring the care teams are well-briefed about research development.

Naomi started working at LOROS over ten years ago as a registered nurse on the in-patient unit. In 2004, she undertook a secondment as a Research Nurse at Hayward House specialist palliative care unit at the Nottingham City Hospital. More recently, to accommodate a change in personal circumstances, Naomi has worked as a bank nurse on the Day Therapy Unit at LOROS, working closely with the CNS teams, out-patient clinics and therapists.

Naomi now works two days a week with the research team.

Research Nurse

Natalie Ayton

Natalie is a Research Nurse at LOROS Hospice. She has been working in this role since October 2018. Prior to that she was a Research Nurse at UHL working in Genetics and Critical Care. Her main role is to screen, approach, consent and recruit participants into the research studies being undertaken at LOROS, always abiding by GCP principles and research protocols.

LOROS Honorary Appointments & Professor of Human Communication and Interaction

Professor Ruth Parry

Ruth is Professor of Human Communication and Interaction at Loughborough University, based in the Centre for Research on Communication and Culture. Ruth’s professional background is physiotherapy in the NHS. Her research focuses on interpersonal communication in healthcare, and on communication training for practitioners. She is particularly interested in sharing evidence from research on language and social interaction with healthcare practitioners, educators and policy makers.

LOROS Honorary Appointment & Professor of Medical Sociology at NCARE

Kristian Pollock

Kristian is Professor of Medical Sociology at the Nottingham Centre for the Advancement of Research into Supportive, Palliative and End of Life Care (NCARE) at the University of Nottingham. She studied social anthropology at the universities of Edinburgh and Cambridge and has carried out qualitative research in a wide range of health service settings, often involving sensitive topics and vulnerable populations. Kristian's current research interests centre on the study of death in society, including patient and public understanding, experience and attitudes towards palliative and of life care and death and dying. She is a member of the research team involved in the Thinking Ahead study at LOROS. This is exploring the experience of health care, communication and decision making among patients and family members from different ethnic backgrounds living with serious illness.

Senior Research Fellow and Honorary Lecturer at the University of Leicester

Dr Zoebia Islam

Zoebia has a passion for research particularly in the areas of ethnicity and disadvantage. She is a sociologist by background and her doctoral work explored the complex negotiation of identities by Pakistani and Bangladeshi severely disabled young people in the UK.

Before joining LOROS, Zoebia was the Heart of England Hub Manager for the Mental Health Research Network and a Senior Research Fellow at Birmingham and Solihull Mental Health Foundation Trust (BSMHFT). She has been involved in a number of innovative projects at the University of Warwick’s Medical School and BSMHFT, including:

  • An exploration of organisation, policies, process and service user and carer perspectives in relation to transition from Child to Adult Mental health services (TRACK Study, SDO Funded).

  • A programme of research studies exploring the appropriateness of Early Intervention Services in Psychosis for Black and Minority Ethnic (BME) communities (ENRICH programme, NIHR Funded).

At LOROS Zoebia draws on her work in mental health and research interests to undertake the development of novel work in the areas of health inequalities and diverse ethnic communities. Zoebia is the Principal Investigator for the NIHR funded ‘Thinking ahead about medical treatments in advanced illness: A qualitative study of barriers and enablers in end-of-life care planning with patients and families from Black, Asian and Minority Ethnic (BAME) backgrounds’ (Reference: 17/05/30).

Zoebia is also involved in teaching at LOROS and Medical students at the University of Leicester.

Research Administrator

Emma Bowler

Emma has been employed at LOROS in the Research Department since September 2017 in the role of Administrator and PA to Professor Faull. Her role is very varied providing support to the whole team with a range of administration tasks, financial management, co-ordination and general support for the team.

She previously acquired a wide range of transferable skills from finance management, governance and regulation, management of large teams, to achieving and maintaining high level accreditations. She worked as a GP Practice Manager, led and managed large refurbishments and relocation projects and worked as a non–clinical operating theatre manager in a large private hospital.

Consultant in Palliative Medicine

Christina Faull

LOROS Lead for Research and Medical Lead for Education. Christina was awarded an Honorary Professorship by De Montfort University in 2013

MBBS BMedSci MD FRCP PGCert Med Ed Dip Clin Hyp.

Christina leads the growing research activity at LOROS, developing projects, liaising with research colleagues in universities and other hospices and enabling patients and families to participate in research. She supervises colleagues undertaking research for higher degrees and makes sure that the findings are known locally, nationally and internationally so that patient care is improved.

Christina has worked as a consultant for 20 years and been at LOROS since 2003. She has served on the National Association for Palliative Medicine Executive Committee, chairing the Education Committee and sitting on the specialty committee of the Royal College of Physicians.

Christina holds weekly outpatient clinics and supports patients attending day care. She is also on call for emergencies and to give advice to health professionals.

She delivers teaching to the doctors and to a range of health and social care professionals studying the masters degree and other programmes.

MEET THE TEAM

Fundraising

As well as our own LOROS organised events, our friendly and professional team aim to help the public raise funds by encouraging and advising them with their own fundraising ideas and functions. They are also committed to raising awareness of Hospice volunteering within the community, to encourage local people to become actively involved in our Hospice and day therapy and to support its shops.

Support Care Co-ordinator

Elliot Woolley

Philanthropic Giving Lead

Helen Lee-Smith

Fundraising Events Co-Ordinator

Joshua Richardson

Supporter Engagement Lead

Mark Clements

Philanthropy & Partnership Researcher

Alicia Henfrey

Fundraising Co-ordinator

Alison Brown

Fundraising Events Co-ordinator

Lisa Wilson

Supporter Engagement Co-ordinator (Young People)

Emma Baxter

Supporter Engagement Co-ordinator

Emma Jones

Events Co-ordinator

Charlotte Graham

Supporter Engagement Co-ordinator

Debbie Dickman

Events Lead

Andrew Ward

Fundraising Manager

Laura Betts

Support Care Co-ordinator

Elliot Woolley

Elliot joined LOROS in June 2021.

He has a strong connection to LOROS with my family & friends being cared for at the Hospice and family members previously volunteering and working for the charity too.

Elliot said: “I have grown up in Leicester and LOROS is such a big name and wonderful place, it’s an honour to work here and a place to be proud to be associated with, such an exciting team to be part of and each day is rewarding knowing we are helping and giving back.”

“I am an enthusiastic and outgoing person, always smiling so to be able to steward someone along their fundraising journey and help them each step really is the ideal job and I wouldn’t want to be anywhere else”.

Philanthropic Giving Lead

Helen Lee-Smith

Helen joined LOROS in March 2022 and has throughout a 20 year career in the charity sector, worked in fundraising manager roles for local and national charities including Sue Ryder Care, British Red Cross, and Rainbows hospice. Throughout this time, as a proud Leicestershire resident she has enjoyed getting to know lots of lovely folk who live here and loved supporting them with their fundraising.

Working for LOROS allows Helen to work for a cause she can personally identify with having lost her mum to cancer in 1998, and she is passionate about empowering others to make a positive difference to LOROS patients and families.

Fundraising Events Co-Ordinator

Joshua Richardson

Joshua joined the LOROS Fundraising Team in 2021 as a Fundraising Events Co-Ordinator, focusing on challenge events such as a Tower Run and Rothley 10k.

After graduating, Joshua went to work on cruise ships within the sports and entertainment department. As COVID brought cruising to a standstill, Joshua moved back to Leicester and sought a role within the third sector. Having known of LOROS for many years, Joshua wanted to be involved with the work they do and help the cause”.

He said “It is amazing using my skills to further the cause of such a great charity. Seeing the work that is done at the hospice is a blessing”.

Supporter Engagement Lead

Mark Clements

Having built a career in finance as a Chartered Management Accountant, Mark changed his career and became a professional fundraiser in 2017. Mark is a qualified member of the Chartered Institute of Fundraising and is an experienced hospice fundraiser specialising in working with community supporters and events.

Mark joined LOROS in August 2021 as Supporter Engagement Lead. He’s passionate about equality, diversity and inclusion; being part of a national committee to shape strategies for increasing all forms of diversity in fundraising.

He says: “I’m incredibly passionate about the work of the Hospice movement, and it’s an honour to work for an organisation as respected as LOROS. I’m driven by the knowledge that doing a good job makes a difference to people when they need us the most.”

Philanthropy & Partnership Researcher

Alicia Henfrey

Alicia joined the LOROS fundraising team in August 2021, as Philanthropy & Partnerships Researcher, focussing on providing research & support to the Philanthropic Lead & Supporter Engagement team, assisting them in cultivating & expanding our Supporter network.

Alicia spent 30 years working in a variety of Financial Services organisations before deciding on a career change after a health scare. In her determination to spend the remainder of her career in an environment where she could make a meaningful difference to others, she considered LOROS.

Having been a patient of the Lymphoedema clinic & a visiting family member, Alicia said: "I was already aware of the many great things that LOROS do for the community, and now I am exceptionally excited at the prospects I have to contribute more directly myself."

Fundraising Co-ordinator

Alison Brown

Alison joined the LOROS Fundraising Team in July 2017.

Alison has had a connection to LOROS for many years having family and friends cared for at the Hospice. She was previously a volunteer in the fundraising office and also as a Lottery subscription collector.

Alison said: "I have worked in many admin roles during my career and this one is definitely the most exciting yet!

“I’m so proud to work for LOROS, it’s such an amazing charity to be part of. I love working with such an enthusiastic and passionate team - it really is my ideal job!

Fundraising Events Co-ordinator

Lisa Wilson

Lisa joined the LOROS Fundraising Team in 2019 as a Fundraising Events Co-ordinator, focusing on delivering large scale fundraising events for the Hospice.

Graduating with a first-class BA degree in Fashion and Textile Management, Lisa has spent the last six years working in fashion buying. Lisa has come from a creative, fast-paced environment where she managed multiple product launches a season. Determined to pursue a career where she could help make a difference, Lisa decided to swap fashion for fundraising events and hasn’t looked back since.

Lisa said: "I’m really proud to work for LOROS, it’s an honour to use my skills and passions to help such an amazing charity. Seeing the difference the hospice makes to the patients and their families makes my job really fulfilling."

Supporter Engagement Co-ordinator (Young People)

Emma Baxter

Emma began working at LOROS in February 2021 in the role of Supporter Engagement Coordinator (Young People) focusing initially on the Rocket Round Leicester Learning Programme.

Before joining LOROS, Emma has worked in various Creative Arts education charities and museums as well as an early years specialist running her own business.

Emma said “I’m so pleased to have joined the team at LOROS - such a special charity that delivers excellent patient care and services. I am looking forward to developing the youth fundraising and helping to raise awareness of LOROS to our next generation of supporters.”

Supporter Engagement Co-ordinator

Emma Jones

Emma began working for LOROS in October 2018 as a Community Fundraising Co-ordinator, working with our supporters and alongside Debbie with the community events.

Graduating with an Events Degree, employment continued in the events industry working for a corporate company arranging business events and for automotive clients. Before joining LOROS Emma spent 4 years organising events and conferences at a hotel, with all of these roles having many transferable skills to her role here at the Hospice.

Emma said: "I enjoy fundraising in my spare time so combining events and fundraising for my job is a dream! LOROS is such a special place, every day is different and I enjoy meeting and working with our enthusiastic volunteers and supporters."

Events Co-ordinator

Charlotte Graham

Charlotte joined LOROS in August 2018 and is delighted to be part of the Fundraising Events team. Charlotte has always worked in Events, organising various Conferences & Events and Weddings within many well-known venues across Leicestershire.

Charlotte said: “I am so proud to have been given the opportunity to work within the Fundraising Events team here at LOROS and to contribute to the work of the hospice. There are so many amazing events in the pipeline that I can’t wait to be a part of!”

Supporter Engagement Co-ordinator

Debbie Dickman

Debbie started working for LOROS as a volunteer receptionist at the Hospice in 2008 before joining the Fundraising team in 2010. She previously worked as an importer and exporter for a large point of sales company.
Debbie works alongside Emma, Bruce and Emma as part of the Supporter Engagement Team and her role sees her looking after groups and teams fundraising within the community as well as working on various fundraising campaigns. Debbie said: “I really enjoy working for LOROS and seeing the difference the Hospice makes for patients and their families. Working alongside our fantastic community supporters and our wonderful volunteers on a variety of amazing and creative fundraising ideas makes my role a real pleasure. We are all part of a dedicated team raising vital funds for LOROS. I feel very privileged to be working with such a well-loved local charity."

Events Lead

Andrew Ward

Andrew joined the LOROS Fundraising Team as a Fundraising Co-ordinator in September 2015, focusing on challenge events including the Tower Run and Into The Wild, amongst others.

Andrew has a background in Sales and Marketing and can speak fluent French and German, having previously worked in various roles across Europe. In 2012, Andrew was awarded a post-graduate diploma in International Growth from the Michael Smurfit Business School in Dublin.

Andrew said: “It's such a pleasure to be part of such an amazing team and contribute to the work of the Hospice. We have such a wide range of events from challenges, through to lunches, dinners, and corporate days, not to mention some really exciting campaigns. If you haven't attended, volunteered, or taken part in one of our events before then I highly recommend it!"

Fundraising Manager

Laura Betts

Laura began working at LOROS in July 2012 as a fundraising coordinator and since then has occupied the position of Partnership Development Executive and Events Lead, before being appointed Fundraising Manager in September 2017.

Laura was awarded a Bachelor of Science in Media Production & Technology from the University of Central Lancashire in 2010 and has recently become a member of the Institute of Fundraising; she recently studied for and achieved a Certificate in Fundraising through the Institute of Fundraising.

Laura said: “In my role at LOROS I am able to realise so many of my career aspirations. The role provides me with exciting challenges, constant variation and above all satisfaction and fulfilment. I love what I do and everything LOROS stands for.”

MEET THE TEAM

Lottery

As well as running and developing one of the most successful hospice lotteries in the UK, the Lottery team are also responsible for ‘support and win’ scratch cards, and two seasonal raffles, Spring into Summer and Winter Warmer. The team are committed to raising awareness of the Hospice through their fundraising activities across Leicester, Leicestershire and Rutland. The team consists of a finance and administration team, responsible for the daily running of the office and finance of the lottery, and a promotions team, responsible for the marketing and comms of all Lottery products.

Lottery Fundraiser

Fiona Hilderley

Lottery Promotions Co-ordinator

Scarlett Neal

Lottery Promotions Lead

Nikki Coles-Cross

Lottery Fundraiser

Veselka Saric

Lottery Fundraiser - Bank

Sarah Robinson

Relief Cash Collector

Dianne Noon

LOROS Lottery Manager

Colette Norman CMgr MCMI

Lottery Finance and Admin Team

Michelle, Chris, Kay and Anita are responsible for the day-to-day finance and administration of the Lottery office.

Lottery Fundraiser

Fiona Hilderley

Fiona joined the Lottery team in October 2021. Fiona promotes the LOROS Lottery and its products at venues and events across the county.

She is passionate about the Hospice, and has a personal connection to LOROS. She loves chatting to the public and our supporters about the specialist care and other support services that LOROS provide.

Lottery Promotions Co-ordinator

Scarlett Neal

Scarlett joined the LOROS Lottery team in September 2019, after previously working as a national account manager for a fashion brand. Scarlett volunteered at our Market Street shop, where she helped display products, dress windows and provide sales support at the till. This gave her a good understanding of LOROS, and the different income streams across the Hospice. This is when she realised that she wanted to work in the charity sector.

Her role within income generation is to raise awareness of LOROS Lotteries, and its products, through marketing, social media, events, corporate relationships and a fundraising sales team.

Lottery Promotions Lead

Nikki Coles-Cross

Nikki joined LOROS in May 2019, after 20 years in corporate event management. Her background is marketing and promotions, programme development, copy writing and event logistics. Prior to joining LOROS, she worked for a government-funded organisation supporting small businesses and business start-ups, and a health and safety membership organisation, spanning over 20 years.

Her role within income generation is to raise awareness of LOROS Lotteries, and its products, through marketing, events, corporate relationships and a fundraising sales team.

After losing her Dad to cancer, she decided to leave her event role, to ‘make a difference’, and that’s why she joined LOROS. She is passionate about the Hospice, and is proud to be part of something so close to her heart.

Lottery Fundraiser

Veselka Saric

Veselka joined the Lottery team in December 2016. Veselka promotes the LOROS Lottery and its products at venues and events across the county.

She is passionate about the Hospice, and loves chatting to the public and our supporters about the specialist care and other support services that LOROS provide.

Lottery Fundraiser - Bank

Sarah Robinson

Sarah has been part of the Lottery team since 2011. Sarah promotes the LOROS Lottery and its products at venues and events across the county.

She is passionate about the Hospice, and loves chatting to the public and our supporters about the specialist care and other support services that LOROS provide.

Relief Cash Collector

Dianne Noon

Dianne joined the team in October 2017. Dianne has a personal link to the Hospice, as LOROS provided inpatient care for her Mum in 2016. It is around this time that she began volunteering for LOROS, managing the city centre cash donation boxes. She is now a Relief Cash Collector for our Lottery players.

LOROS Lottery Manager

Colette Norman CMgr MCMI

Colette joined the team as Lottery Manager in November 2017. She already had close links to the Hospice, as her Mum passed away at LOROS in March 2011, followed by her father-in-law in November 2019. She and her family supported the winter raffle campaign back in 2013, in memory of their Mum. Colette’s admiration for the Hospice lead her to this role.

She has over 19 year’s event, project management and marketing experience, has a Bachelor of Arts degree from the University of Birmingham in Business Management and is a Chartered Manager. More recently she was appointed Chair of the Hospice Lotteries Association.

“I’m passionate about LOROS, and want to continue to grow and develop what has been built up over the past 25 years.”

MEET THE TEAM

Shop & Enterprises

As well as being responsible for the 29 LOROS shops, the team also runs the warehouse that co-ordinates all supporter donated goods. The team is also responsible for the creation and distribution of our seasonal novelty toys, each year producing a variety of cute collectable toys that are sold in our shops and through our network of supporters.

Area Manager

SJ Waites

Area Manager

Ady Bryan

Deputy Retail Operations Manager

Mary Lockhart

Retail Manager

Gary Dale

Area Manager

SJ Waites

SJ joined LOROS in 2014  as a Shop manager after a long career in Banking, and stepped up into the Area Manager position in January 2020.

SJ’s role is to manage LOROS’s 13 ‘traditional’ charity shops across Leicester, Leicestershire and Rutland.

She enjoys working with people and aims to maximise income for patient care by ensuring excellent standards across all shops.

SJ says she is so happy to work for LOROS and loves going home knowing she has made a difference. She is proud of her team and the work they do together.

Area Manager

Ady Bryan

Ady joined LOROS as Area Manager in July 2019. He comes from a world of Area Retail Management working for Corporate Companies and large groups of diverse people.

His role is to look after our Specialist Shops across Leicestershire and Rutland. These shops consist of Clearance, Furniture, Childrens, Books, Music, Antiques and Collectables Shops. He also oversees the Hospice Shop and Online Sales for Books and Media. The main aim trying to raise as much money as possible for patient care.

When Ady joined he wanted to bring his Area Manger skills to a rewarding Organisation and LOROS ticks both boxes. Ady says he is honoured to work for such a fantastic Charity and it is a pleasure to come to work every day and work with such a great team of people.

Deputy Retail Operations Manager

Mary Lockhart

Mary joined LOROS in December 2018, following a varied career within customer service and retail.

Her main role is to manage the daily operations of our 29 shops, with support from Gary, the Deputy Retail Business Development Manager.

Mary’s aim is to improve the service and products we offer our customers and to promote the variety and quality our shops offer. All with the goal of maximising the profits to provide funding for the Hospice.

“I feel privileged to be able to work at LOROS and see the amazing support they give to so many families each year. I am so proud to work here and be part of the shops team who are all so passionate about what they do.”

Retail Manager

Gary Dale

Gary joined LOROS in January 2019. As a Retail Manager, his role is to oversee the 29 LOROS shops, along with Mary, Deputy Retail Operations Manager.

Gary's main role is to review the current high street and ecommerce shops within the charity, as well as reviewing external opportunities. He shares the same goal - to maximise the income to support the Hospice.

The shops are largely supported by a great bank of volunteers and dedicated management teams. He feels proud to a part of a passionate team and committee who support the Hospice through hard work, donations and not forgetting our wonderful customers.

LOROS, Groby Road, Leicester LE3 9QE