Warehouse & Online Team Leader

To support the day-to-day running of the online sales operation, Items suitable for our online platforms is researched, listed, packed and distributed efficiently to maximise sales and profitability across LOROS e-commerce platforms. Will support in the smooth running of the warehouse ensuring donated stock is processed for shops and distribute. The post holder will play a key role in maintaining stock flow, supporting van drivers, supporting and coaching volunteers, and ensuring a productive, organised and safe working environment whilst delivering excellent customer service and supporting the growth of online income.

• To support the day-to-day operation of all LOROS e-commerce platforms including but not limited to eBay, Vinted, Depop& Facebook Marketplace Shopify & Etsy

• To process, sort, research, price and prepare donated items for online sale in line with LOROS procedures and standards.

• To support the achievement of online sales targets and key performance indicators.

• To support in achieving daily listing targets for the online team

• Give feedback to Warehouse manager and Head of Retail on online performance

• To create accurate and appealing online listings using a LOROS provided AI tool, including photography, descriptions and pricing, to maximise sales income.

• To support in the exploration of new online selling platforms for LOROS enterprises so utilise

• To ensure all customer enquiries, orders, collections, deliveries and returns are dealt with professionally and promptly.

• To ensure all transactions and stock handling are completed in accordance with LOROS financial and security procedures.

• To support the efficient movement and allocation of stock between the warehouse, online department and retail shops.

• To assist with the organisation and prioritisation of workload across the warehouse and online operation to maintain productivity and efficiency.

• To provide day-to-day guidance and support to volunteers, helping to create a positive, inclusive and productive working environment.

• To maintain high standards of housekeeping, organisation and presentation within the warehouse and online areas.

• To process donations in the warehouse including, clothing, homeware, electricals, toys etc. Gift aid and non-gift aid

• To pick shop orders of consumables, new goods and donated goods

• To support the enterprise team with the accepting, logging and distribution of new goods helping to ensure To ensure all donated goods  & New goods are handled, stored and processed safely and appropriately.

• To support the van drivers in the loading and unloading of vans

• To ensure compliance with Health & Safety legislation, safe working practices and LOROS policies and procedures always.

• To undertake any other reasonable duties consistent with the role.

All staff are subject to Equal Opportunities Legislation, the Data Protection Act and LOROS Confidentiality Policy.

To carry out and comply with the prevention and control of infection as per LOROS policies and procedures.

All staff are subject to LOROS policies, procedures and conditions of service, with reference to the Health and Safety at Work Act 1974.

Take reasonable care for the health and safety of themselves and of other persons who may be affected by their acts or omissions at work.

The post holder is responsible for safeguarding the interests of children and adults who they come into contact with during their work. To fulfil these duties post holders are required to undertake mandatory training to recognise the signs and symptoms of abuse, or neglect, or individuals at risk and to follow LOROS policies relating to safeguarding practice including reporting any concerns that they may have.

To observe the hospices Equality, Diversity & Inclusion Policy and Statement which states our commitment to treating everyone with dignity and respect, irrespective of their protected characteristic. 

·        Promote equality, diversity and inclusion in working practices by developing and maintaining positive working relationships that ensure colleagues are treated fairly and have a voice by contributing to the development of fair and equitable working practices.  

·        Ensure that colleagues are treated fairly. Staff must ensure their behaviour does not constitute to discrimination and have a voice to challenge others behaving inappropriately and not in line with the hospice's values. Be supportive of colleagues or service users who wish to raise concerns about inappropriate practice's or experiences.