By Leicester Mercury | Posted: 08 September, 2015
Sue Swann knew she wanted to work at LOROS.
Her mum Pam Revitt was diagnosed with pancreatic cancer in the summer of 2002 and went into LOROStwo years later, where she died shortly before Christmas of that year, aged 71.
Sue, 51, of Leicester, said: "I knew I wanted to work at LOROS and I've always been very proud.
"When I say I work at LOROS, I get a very good feeling and that's because it is such an amazing place.
"Mum had been into LOROS before but when she went in that December, she was very, very ill. 
We all knew it was her final time of being at LOROS.
"Her health was deteriorating. We all knew then that was it."
Sue, whose dad, Arthur, 81, has been volunteering at LOROS for 25 years, said they were all desperate for her mum to go to the hospice.
"We knew how lovely it was at LOROS because of Dad's volunteering," said Sue.
"The minute we got the call to say mum was being transferred from the hospital to the hospice, it was a relief.
"Even though we knew she probably wouldn't be coming out, we just knew it was such a beautiful place."
Pam died on December 21, 2004.
"The thing with LOROS is, it doesn't feel anything like a hospital," said Sue.
"I always describe LOROS as being like you're getting a warm hug.
"Even though the reason you are there is very sad, you feel like you are getting a big, warm hug when you walk in to the hospice.
"The nurses were amazing. They couldn't do enough for us – and not just for mum, all of her family, too.
"There was one day when I broke down on the ward and as I went to walk out, one of the nurses held my hand and took me in to a little room and we just talked. It was lovely."
Although it was awful when her mum died, Sue said the nurses had put flowers on her mum's pillow, which was "amazing".
"I will never forget that," she said.
Last October, Sue started volunteering at LOROS.
Soon after, she saw a job being advertised to work in the fund-raising department.
"I saw a job had come up, so applied and got it," she said. "I love working here. It's just such a lovely place. Everyone is so kind-natured and happy to help."
To help LOROS to continue supporting people like Pam, get involved with its 30 For 30 campaign by visiting: loros.co.uk/30for30
To donate, text "CARE24 30" to 70070 to donate £30, donate online here or visit loros.co.uk/30
