LOROS has been collaborating with the University of Leicester (UOL) school of engineering for almost two years to create a digital survey for patients and families.
The overarching objective of the original research proposal from UOL was to create a digital survey platform framework which would increase the quantity and quality of user feedback. The aim was to develop the survey via a novel integration of digitization methods health orientated feedback models and machine learning algorithms.
The outcomes of this piece of work included:
To have an online accessible personable survey which would enable LOROS to have a real time evidence-based feedback mechanism.
Increase the volume of patient experience feedback with high resolution data
Analysis of data will offer specific direction in terms of improving the environment clinical practices and training requirements.
Reports will be easily retrievable more accurate and save administration time.
Preclude the need for administering an annual survey if we receive enough returns
Switch away from paper-based surveys
Help the UOL researchers broaden their networks with other charities and use their skills and resources to make a tangible societal impact, a critical academic and personal goal for researchers involved.
To ensure the survey meets the current NHS data security and protection toolkit.
Validating the survey with 30 patients prior to implementation
All costs associated with the development of the survey have been covered by the UOL
The survey was launched mid-April. Phase one of implementation includes the survey being used on the ward, day therapy and out patient services. The relevant heads of services have introduced the survey into their clinical areas and will implement/ introduce the survey in a way that is optimum for their areas. This may involve emailing the survey out or using a QR code. We plan to monitor the uptake and response over the incoming months.
Phase two will involve :
Discussing the survey with the Head of Community and Outreach Services to see how we can implement with our community services.
Looking at introducing a kiosk option for the survey.
