Hospice Pin Board



Welcome to the June issue of the Hospice Pin Board! This month there is lots of positive things to reflect on. There is a review of both the Twilight Walk and Golf Day last month, the final results from Rocket Round Leicester and still lots more to come throughout the rest of 2022! We also have some new wellbeing updates, in particular the first edition of the monthly wellbeing newsletter.

I am also excited to share that I will be taking part in the Skydive on September 13th raising money for LOROS- I can't wait! Check out my JustGiving page here and more information on the Skydive can be found in this month's Pin Board issue.

Happy reading!

Ellie x

Rob's Update

Following Rob's introductory video last month, Daisy and Rob have had a chat to get to know Rob a little bit better!


Any questions or suggestions that you may have, please send these over to Ask Rob!

What is happening at LOROS?

We had a royally good time at the 2022 Twilight Walk!

On Saturday 28th May, hundreds of LOROS supporters joined us for our very special Royal Parade themed Twilight Walk. As our flagship fundraising event, the Twilight Walk is well-loved for its feel-good energy, fantastic fancy dress and entertainment along the route. We are thrilled to share that together we raised over £34,000 for LOROS, with sponsorship still rising!

Thank you to all those who joined us on the night and those who helped make the Twilight Walk a success. Whether you were volunteering your time or taking part in the event, it was a Royally Good time indeed! A huge ‘well done!’ to the Fundraising team for their hard work in hosting the event.

We thought you all looked brilliant and wanted to share some photos with you from the night! Which costume is your favourite?

Take a look at all of our photos in our online event gallery here: loros.co.uk/event-galleries/2022-05-28-twilight-walk-2022

Rocket Round Leicester- the results!

There are so many wonderful stats to share with everybody, which can be found in the Rocket Round Leicester Impact Report.

In total Rocket Round Leicester raised a whopping £317,141.00!!!!

The amount of money raised could cover the costs of our entire counselling service for over a year and a half which could support around 1,000 people!

The dream was to raise £300,000 but as the pandemic hit there were fears of struggling to reach this. Thank you so much to all of the departments and individuals that supported this - LOROS absolutely could not have succeeded without you all! Everybody played their part and should feel proud of this combined achievement.

A record-breaking 2022 Golf Day!

We had a tee-riffic day on Friday 13th May with our annual LOROS Golf Day, hosted at the beautiful Rothley Park Golf Club.

It was great to be back cheering on the teams as they enjoyed glorious sunshine, a little light-hearted competition between a sell-out 24 teams and plenty of tasty treats as well as the live auction! The auction was electric and the generosity shown on the night was phenomenal. Thank you to our wonderful bidders.

As a result, we are thrilled to announce that together, we have raised over £25,000 making it our most successful Golf Day yet - incredible!

Open Gardens

As part of the National Garden Scheme, LOROS will be opening their beautiful gardens on three separate dates this year. The dates are 28th June, 27th July, and 25th August. To book a visit please go to https://findagarden.ngs.org.uk/garden/43623/the-loros-hospice-gardens

See you there and please spread the word!

Volunteers' Week

National Volunteers' Week is 1-7th June! Please do take time to say a personal thank you to those volunteers in your team during this week. We will be issuing all volunteers with a ‘I volunteer at LOROS….and so could you!’ car sticker as a thank you as well as holding our first thank you event since the pandemic. We are also launching a volunteer survey to gain feedback from our volunteers on the way we communicate with them, reward them and support them in their on-boarding process.

On Thursday 16th June all volunteers have been invited, as well as staff who have contact with volunteers, to a thank you picnic at Bradgate Park, 12-4pm. We have exclusive access to the ruins of Lady Jane Grey’s house in the centre of the park for people to bring their own picnic and socialise with fellow volunteers. Free tours of the ruins and wildlife of the park are being provided by Park volunteers and delicious scones and cake are provided by Peppercorns.

Connections and Community Month

Last month we celebrated Connections and Community Month by reminiscing with Jacky McBlain about her early days at LOROS:

"I’m often asked by members of the public ‘why is LOROS in the middle of a housing estate?’ I’m sure that newer members of staff also wonder why. The truth is LOROS was here first! When the Hospice was first built, we were in the grounds of the Groby Road Hospital, whose services were transferred to Glenfield Hospital in the mid 90’s.

"When I began to work here in 1990, the footprint and staffing of the building was very different. Our car park was where reception and the enablement unit are situated, with the children’s ward and gardens to the side. Day Therapy and Outpatients was actually a tennis court for the hospital staff! Reception was an open area where volunteering is now based. In the reception area we had our shop and a hairdressing salon. A sign of the times is that a trio of public telephones were in place in reception as mobiles were new and extremely expensive. The delivery lobby was our only counselling room.

The dining room was multi-purpose as it had a dividing wall. There was a larger room used for multi-disciplinary team meetings, weekly Monday death discussions and teaching; and a smaller room for eating. It was opened up for parties and farewell events.

The Inpatient Ward had a very different feel as it was carpeted throughout, including the bays. This created a huge amount of work for our domestic team as the carpet cleaner was required frequently! Each bed space had a wooden wardrobe and chest of drawers, which were heavy to move. The ward had 4 bays, the first situated as you enter the ward. The ward office was a single patient room, the drug room was the ward office and the small storeroom in between was the drug room!! The north corridor had Rooms 25 – 27 and then 2 little single bedrooms for relatives to stay. Later on, when the relatives suite was built, one of our nurses, Alice; started our lymphoedema service from one of the bedrooms! The right side of the corridor was very different. There was an outpatient room, a large enablement room which housed a part time physio, occupational therapist and art therapist and a staff smoke room!!!

Staffing was also different. For many years the nursing team consisted of Matron, three ward sisters and registered nurses, all dressed in orange! We had two consultants and out of hours support from the GPs at Glenfield surgery. Medical and nursing students were a rarity, unless you were completing the ENB Care of the Dying course!! Day care was based at Manor Croft on Ratcliffe Road and fundraising at De Montfort Street. Before they moved, Groby Road Hospital provided pharmacy support, and their porters collected and delivered all of our samples.

Where there are now buildings such as the Willow Wing, we had gardens where Smudge the hospice cat would roam and deliver us ‘lovely’ gifts.

How times have changed!

LOROS needs you!

Patient and Carer Participation Group

We are seeking individuals, whatever their background and experiences, to become more involved in the care and services that LOROS provides by joining our Patient and Carer Participation Group. We are currently in the process of trying to expand this group and for it to be at the heart of decision-making at LOROS even more!

The group provides a friendly and welcoming environment with the opportunity for members to discuss experiences and express any issues that may arise. When interacting with patients and carers throughout the Hospice please consider whether you think they may be interested in joining this group whether it is just for social interaction, to share experiences or to really get involved with both the hospice and community services. We'd love to see some new faces!

Our next meetings in 2022 will be taking place on 13th September and 5th December.

For further information on the group please contact Andrew Jeffreys.

We need Lionel!

Would you like to be our mascot, Lionel? Our lovely mascot is very busy with bookings to visit our supporters young and old and we need some more willing volunteers who might want to be Lionel at these events.

You would have to be willing to dress up in the costume and will always be chaperoned by a member of the fundraising team at events and talks to keep you safe. Lionel doesn’t speak but has to be up for interreacting silently, able to engage audiences with their movements and confidence.

The dates we need support at the moment are:

  • June 23rd, time TBC, The Ark Preschool, Humberstone

  •  July 4th, 10-11am, Bright Horizons, Hinckley

If you would like to be added to our Lionel list please let Emma Baxter know!

Take the leap of a lifetime for LOROS!

Picture yourself soaring through the clouds, feeling the fresh wind against your face, taking in incredible views and experiencing a whole new perspective on the world below.

On Sunday 11th September, you can jump from heights of over 13,000 feet at speeds of over 140mph in memory of a loved one and in support of LOROS. By skydiving for LOROS, you can help us continue to be there for our patients and their family when it matters most.

Find out more and sign up today: loros.co.uk/skydive

Cycle 100 miles to the seaside!

Andrew Martin, Spiritual Lead Chaplain at LOROS, will be cycling 100 miles to the seaside in our Leicester to Skegness bike ride on Saturday 18th June.

Andrew said: "I’m really looking forward to taking part. I commute to work on my bike all year round but I also love cycling in my spare time, especially longer rides.

"I’m delighted to have the chance to join Team LOROS at this event. It's great to be able to raise much-needed funds and awareness about the services we provide at LOROS. Working at the Hospice, I see first-hand the vital work which takes place and how each pound makes a difference to our patients and their families.

"When I’m cycling in the wet and cold weather and when my legs are aching, I remind myself of how fortunate I am to be able to get out on my bike. I often think of our patients who would love the chance to be able to do the same. That's what motivates me to do what I can to support."

Do you fancy joining Andrew and doing something amazing for LOROS? Find out more and sign up for our Leicester to Skegness bike ride today: loros.co.uk/skegness!

Ladies Lunch

Returning for the first time since 2019, our much-loved Ladies Lunch is back! Taking place over two days on Wednesday 7th (nearly sold out!) and Thursday 8th September 2022 at Leicester’s King Power Stadium, our fundraising team are busy preparing an afternoon of food, fizz and fantastic entertainment.

From browsing our bespoke shopping hall with lovely products from local retailers to a delicious three-course meal, guests will then hear from our very special guest. This year, Michael David Edwards, better known as Eddie the Eagle, will be sharing his iconic tale of determination and laughter as an Olympic ski jumper.

Gather your loved ones and support your local Hospice by booking today! Pop in to the Fundraising team office to get your tickets now. You can also call (0116) 231 8431, Monday to Friday (9am - 5pm).

Sunday store openings

We have currently been recruiting some new team leaders to open up our shops on Sundays. Within a few weeks we will hopefully have 15 of our shops open on Sundays. A big welcome to all of our new team members!

LOROS Research

For Dying Matters Awareness Week in May, our own Dr Zoebia Islam presented the National Institute for Health Care Research, Research Design Services guest blog which discussed key messages from the LOROS Thinking Ahead Study: Barriers and Enablers to End of Life Care Planning with Ethnically Diverse Patients, their Family and Health Care Professionals

For you- wellbeing, HR and personal development



Each month, in line with the monthly Pin Board, a wellbeing newsletter will be being distributed with lots of updates! We'd love to hear your feedback on this so please contact Louise Kiernan with any suggestions or improvements to be made. We hope you enjoy the first edition!

Coming soon!

To support the upcoming events in Birmingham this year, please look out for-

The LOROS Commonwealth Corridor Games!

Fun! Team work! Prizes!

July 4th- August 8th



Every Wednesday there will be a new video uploaded for #WellbeingWednesday! Follow this link to catch the latest videos on the Move Breathe Achieve channel.

Cycle to work scheme

The Evans Cycles Ride-to-Work scheme allows you to take full advantage of the Government’s Cycle to Work initiative! Please find attached an employee guide and list of partner stores for further information. For further support and information on the cycle to work scheme please contact Wayne Matts.

Lead, Connect and Care Festival

The Leicester, Leicestershire and Rutland (LLR) system Health and Wellbeing team is pleased to invite you to the second ‘Lead, Connect and Care’ Festival, taking place during World Wellbeing Week between 21st-25th June 2022. The festival will bring together professionals from health and social care, the emergency services and the charity sector to celebrate and explore the very best in leadership development, quality improvement and health and wellbeing. 

The event will include sessions and workshops from expert speakers, in addition to a variety of health and wellbeing activities designed to improve your physical, mental and emotional health.

For more details on the festival schedule and to book tickets please follow this link!

Recognition of Patient and Carer Psychological Needs Course

As mentioned last month, further course dates have been added in addition to the information provided in the March Pin Board.

We have now received some wonderful feedback on this:

Please contact Valerie Olivant if you are interested!

Unicorn Update


Clinical Staff – 98%

Non-Clinical Staff – 95%

Renewing your mandatory training modules:  The issues with the modules on Unicorn have now been resolved so if you have any training that is overdue or due very soon, please can you ensure that you complete this asap.  Thank you all for your patience with this problem.  If anyone does have any issues with any of the learning, please do let me know.


There is a new APP for Unicorn (please note the changed logo since the last pinboard).  It’s called Access Learning and can be found in the play store.  You can delete the old APP (Learning Path) which will no longer work.  Access Learning is much more user friendly and you can do much more on the APP than previously so well worth downloading.

PDR forms: Your PDR is now completed through Unicorn.  You will find your PDR form within your outstanding activities.  You will find some guidance for completion of the forms by following this link.

Probation review paperwork: I have been working on setting up the probation review paperwork on Unicorn and this will soon be ready to launch.  This helps LOROS to move a step closer to becoming paperless and will be used with all new starters going forward.

Personalised Care Plans for SystmOne: This training module is now available on Unicorn.  If you are required to complete this learning, you will find the module within your outstanding activities area.  Please make every effort to complete the learning by the due date.

LOROS SystmOne & Smartcard T&Cs:  I am in the process of adding this to Unicorn for Smartcard users to read and sign off to say they will adhere to the T&Cs.  If you are a Smartcard user, the form will be added to the outstanding area of your profile in due course.  Please keep a look out for the form and read and sign off asap.  This form will be added to your profile on an annual basis in April each year.

If you have any ideas of activities that you would like adding to Unicorn or if you would like to give any feedback of your experience of using Unicorn – good or bad, please email me and let me know.  All feedback will be gratefully received.

Training and Development Opportunities for LOROS Staff and Volunteers

As part of LOROS’ commitment to excellence and development for the workforce (staff and volunteers), I wanted to share with you our newly developed internal training plan. The activity included in this plan is reflective of feedback from PDRs, as well as requests from heads of departments. If you have further suggestions for what you would like to see included, then please email us.

Activity in the plan has been split into five areas:

·        Leadership and Culture

·        Specialist Areas

·        Transactional Skills

·        HR Skills

·        Clinical Development

We ask that you complete a study leave form for all activity that you wish to attend on Unicorn.  The guide for how to complete this form can be found here.

Please note – you will not be able to attend sessions if you have not completed a study leave form and registered.

This will ensure that your line manager is aware of your attendance. This system is now automated and as such we expect and hope that it will be much less cumbersome and much more reliable than the processes that were in place pre-covid. If you have any feedback on how this process could be improved, please email lpdc@loros.co.uk.

Once your study leave has been approved, you will be sent a link which will enable you to register onto the session.

Please ensure that if you do book onto an activity and are no longer able to attend, that you let us know – we have enabled waiting lists.

The training plan can be accessed at - Staff and volunteer training plan (loros.co.uk) and hard copies will be available for ward / Enterprise staff.

Thanks to all staff who have been involved in the development of this plan, either in terms of delivery or in setting this up behind the scenes.

Happy learning – and as ever, all feedback welcome.

Equality, Diversity and Inclusion update

By Andrew Jeffreys

Being part of the wider health and social care ‘system’ enables us to access activities and offers for all colleagues working in health, social care and related sectors across Leicester, Leicestershire and Rutland.  A few offers from the LLR Academy that you might be interested in are:

Cultural Competency Enablers Programme – cultural competency is the ability to understand and interact effectively with people from other cultures.  It is a continuous learning process to develop knowledge, understanding, appreciation, acceptance and skills related to cultural, social or linguistic differences.  Up to 40 places are available in two cohorts running from July to November across four workshops – this includes two full day sessions in Birmingham and Leicester.

Interested?  The application criteria and guidance pack can be accessed at: https://llracademy.org/cultural-competency-enabler-programme/ or visit this webinar on Wednesday 8th June 2022 12:00-13:00 for more information. Click here to join the meeting.  Applications close on Sunday, 12th June.

Diversity events

Hellos and Goodbyes

Welcome to our new starters and good luck to our leavers! If you fancy having a look at who they are then you can access staff profiles via Select HR.


Chris Varnam

House Collections and Raffle Administrator

Jane Morris

Domestic Assistant

Veronica Mickleburgh

Clinical Services Development Lead

Cooper Cleere

Deputy Shop Manager

Lorraine Pizer

Shop Manager

Rupa Vaghela

Shops Team Leader

Ian Derry

Deputy Shop Manager

Alpa Bhakta

Placement and Apprenticeship Co-ordinator

Jerzy Nowobilski

Transport Volunteer Co-ordinator

Stephanie Lawrie

SpR in Palliative Medicine

Michelle Brown

Commis Chef

Mia Burgess

Cafe Assistant- Abbey


Nanouchi Malo


Christopher Metallis

Shop Manager

Jo Ruff


Policy and Clinical Updates and Information

New Standard Operating Procedures

  • LOROS Pharmacy Medicines Reconciliation SOP- Version 1

Updated Standard Operating Procedures / COVID SOP's

  • Enablement Gym – COVID – Version 3

  • Day Therapy Service Delivery SOP – Version 4

  • Outpatient Service Delivery SOP – Version 3

  • Inpatient Ward Service Delivery SOP – Version 4

  • Lymphoedema Service Delivery SOP – Version 3

  • Complementary Service Delivery SOP – Version 3

  • Ward Controlled Drugs SOP – Version 6

  • Ward SOP During COVID-19 – Version 6

  • Management of COVID-19 Positive Patients on the Inpatient Ward – Version 5

  • Self Isolation For Staff / Volunteers During COVID-19 Pandemic Version 12

See below the following updated policies:

Policy Number



LOROS' Position on Assisted Dying


Volunteering Policy


Management of Medication Errors


Nutrition & Hydration


Medicines Management Policy


Harassment and Bullying


Infection Prevention (LOROS)


Cleaning and Decontamination for Infection Prevention


Notifying Suspected or Known Infectious Diseases


Hospice Linen Infection Prevention Principles


Diarrhoea or Viral Gastroenteritis LOROS Guidelines


Urinary Catheter

New and revised policies and guidelines are available to view within Organisation Information on the Common (G) Drive: G:\13. Organisation Information\Guidelines\Clinical guidelines.

Hospice Pin Board Deadlines

The dates and deadlines for the 2022 Hospice Pin Boards are below. If you have anything in the pipeline then let me know – it’s never too early to give me the heads up!

Please email marketing@loros.co.uk or Ellie Booton with anything you would like to go into the Pin Board.

Content Deadline

Release Date

Tues 28th June

Mon 4th July

Tues 26th July

Mon 1st August

Tues 30th August

Mon 5th September

Tues 27th September

Mon 3rd October

Tues 1st November

Mon 7th November

Tues 29th November

Mon 5th December

Consent Terms and Conditions

As of this March 2022, the process for providing consent for articles and imagery has been updated.

If you are submitting an article and/or photograph, you are responsible for ensuring that everyone identified in the article (i.e. recognisably photographed or mentioned) are aware that it will be published in the newsletter and on staff intranet pages. A marketing consent form must be obtained from each identified individual and passed to the marketing team in advance of publication – we cannot publish any article without full individual consent. Copies of consent forms can be obtained from the marketing team (please be aware that there is a separate version currently being created for staff members which will soon be circulated).

Articles published on the intranet are on hidden pages with access promoted to staff, volunteers and trustees only. Although the pages are hidden they are not password controlled, and therefore may be findable/searchable on the internet. If you would like to opt-out of having your name or photograph published on the intranet, please let us know at marketing@loros.co.uk.

Thank you for your understanding.

LOROS, Groby Road, Leicester LE3 9QE